Returns & Exchanges
At Foxdog Distillery, we want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, we offer a 30-day return window to ensure you can enjoy our premium spirits with confidence.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.
Document Damage
If your items were damaged during transit, please include clear photographs of the packaging and the bottle in your initial email.
Pack Securely
Place the items back in their original shipping box or equivalent protective packaging to prevent further breakage during the return journey.
Receive Refund
Once our distillery team inspects the returned goods, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing